1. INTRODUCTION

Welcome to Blutter. These Terms & Conditions ("Terms," "Agreement") constitute a legally binding agreement between you and Kaslane Tech & Entertainment Pvt. Ltd.

By accessing, browsing, or using our website, mobile application, and services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Platform.

These Terms are published in accordance with:

• The Information Technology Act, 2000
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• The Consumer Protection Act, 2019
• The Consumer Protection (E-Commerce) Rules, 2020
• The Indian Contract Act, 1872
• The Digital Personal Data Protection Act, 2023

Reserve Bank of India Guidelines

All other applicable laws of India

2. COMPANY INFORMATION

Legal Entity: Kaslane Tech & Entertainment Pvt. Ltd.

Registered Address: OFF NO-412, JOP Plaza P-2,Sector-18, Noida, 201301,Uttar Pradesh, India

Email: connect@blutter.app

CIN: U62099UW2026PTC249854

GSTIN: 09AAMCK6518J1Z0

3. DEFINITIONS

Term Definition"Platform"The Blutter website, mobile application, and all related services, features, and functionalities

"User"Any individual who accesses or uses the Platform, including Subscribers and Visitors

"Creator"Any content creator, influencer, artist, celebrity, or public figure registered on the Platform to offer services

"Subscriber"A User who subscribes to a Creator's profile or purchases any services on the Platform

"Visitor"Any person who browses the Platform without creating an account

"Services"All services offered on the Platform including subscriptions, paid messaging, video calls, audio calls, meetups, travel experiences, and any other offerings

"Content"Any text, images, videos, audio, graphics, or other material uploaded, posted, or shared on the Platform

"Account"A registered user profile on the Platform

"Subscription"A recurring or one-time payment arrangement to access a Creator's exclusive content and services

"Transaction"Any payment, purchase, or financial exchange conducted on the Platform

4. ELIGIBILITY

4.1 Age Requirement

• You must be at least 18 years of age to register, access, or use the Platform. By using the Platform, you represent and warrant that you are 18 years or older.

4.2 Legal Capacity

You must have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents, and persons of unsound mind, are not eligible to use the Platform.

4.3 Territorial Access

• The Platform is primarily intended for users in India. If you access the Platform from outside India, you do so at your own risk and are responsible for compliance with local laws of your jurisdiction.

4.4 Account Restrictions

You may not use the Platform if:

• You have been previously suspended or removed from the Platform
• You are prohibited by law from using such services
• You are a direct competitor using the Platform for competitive intelligence
• You intend to use the Platform for any unlawful purpose

5. ACCOUNT REGISTRATION

5.1 Account Creation

To access certain features of the Platform, you must create an account by providing accurate, current, and complete information including:

Full legal name

Valid email address

Mobile phone number

Date of birth

Profile photograph (optional but recommended)

5.2 Account Verification

We may require verification of your identity through:

OTP verification via mobile number or email

Government-issued ID verification (Aadhaar, PAN, Voter Id, Passport)

Video verification

Social media account linking

5.3 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials

All activities that occur under your account

Notifying us immediately of any unauthorized access or security breach

Using strong, unique passwords

5.4 Account Accuracy

You agree to:

• Provide accurate and truthful information

Update your information promptly if it changes

• Not impersonate any person or entity
• Not create multiple accounts for fraudulent purposes

5.5 Account Termination by User

• You may delete your account at any time through the Platform settings or by contacting us at cconnect@blutter.app. Upon deletion:
• Your profile will be deactivated

Active subscriptions will not be refunded (subject to Refund Policy)

Certain data may be retained as required by law

6. PLATFORM SERVICES

6.1 Overview

Blutter is a creator-fan engagement platform that enables Creators to monetize their relationship with fans through various services. The Platform acts as an intermediary facilitating connections between Creators and Subscribers.

6.2 Services Offered

Service Description Subscriptions Monthly or annual subscription to access a Creator's exclusive content and profile

• Paid Messaging (DMs)One-on-one text, voice, or video messages with Creators at Creator-set prices

Video Calls Scheduled one-on-one or group video calls with Creators

Audio Calls Scheduled one-on-one or group audio calls with Creators

Meetups In-person meetings with Creators at designated locations

Travel Experiences Curated travel experiences with Creators

Exclusive Content Photos, videos, posts, and other content accessible only to subscribers

Tips & Gifts Voluntary payments to support Creators

Special Requests Custom content or personalized services as offered by Creators

6.3 Service Availability

Services are subject to availability and Creator participation

• We reserve the right to modify, suspend, or discontinue any service at any time

Certain services may be limited to specific geographic locations

Service features may vary based on subscription tier or Creator offerings

6.4 Intermediary Status

Blutter operates as an intermediary under the Information Technology Act, 2000. We:

Facilitate connections between Creators and Subscribers

Do not control or guarantee Creator content, availability, or service quality

Are not a party to agreements between Creators and Subscribers

• Provide the technology platform and payment processing infrastructure

7. CREATOR TERMS

7.1 Creator Registration

To become a Creator on the Platform, you must:

• Meet all User eligibility requirements
• Complete the Creator application process
• Provide accurate information about your identity and social media presence
• Complete KYC verification as per RBI and PMLA requirements

Agree to the Creator Agreement (separate document)

• Provide valid bank account details for payouts

7.2 Creator Obligations

As a Creator, you agree to:

• Provide services as described and committed to Subscribers

Respond to paid messages within reasonable time frames

Honor scheduled calls and meetups

• Create and share content that complies with our Community Guidelines
• Maintain professional and respectful interactions with Subscribers
• Not engage in fraudulent, misleading, or deceptive practices

Comply with all applicable laws and regulations

7.3 Creator Content Ownership

• You retain ownership of all content you create and upload
• You grant Blutter a non-exclusive, worldwide, royalty-free license to host, display, and distribute your content on the Platform
• You represent that you have all necessary rights to the content you upload

7.4 Creator Earnings

Component Details Revenue Share Creators receive 80% of all earnings; Blutter retains 20% as platform fee

Payout Frequency[Weekly/Bi-weekly/Monthly]

Minimum Payout₹500

Payout Method Direct bank transfer (NEFT/IMPS/UPI)

Tax Deductions TDS deducted as per Income Tax Act, 1961

7.5 Creator Guarantee Program

Subject to eligibility and program terms:

Selected founding Creators may receive a minimum guaranteed income of ₹20,000/month

Guarantee is subject to meeting activity and engagement requirements

Full terms available in Creator Agreement

7.6 Creator Removal

We reserve the right to suspend or terminate Creator accounts for:

Violation of these Terms or Community Guidelines

Fraudulent or deceptive practices

Failure to deliver promised services

Receiving multiple complaints from Subscribers

Any illegal activity

8. SUBSCRIBER TERMS

8.1 Subscription Services

As a Subscriber, you may:

Subscribe to Creators to access their exclusive content

Purchase paid messages, calls, meetups, and other services

Interact with Creators through the Platform

Tip or gift Creators voluntarily

8.2 Subscriber Obligations

You agree to:

Pay all applicable fees for services purchased

Respect Creators' boundaries and guidelines

• Not harass, abuse, or threaten Creators
• Not share or redistribute Creator content without authorization
• Not attempt to contact Creators outside the Platform to circumvent fees

Comply with Community Guidelines

8.3 Subscription Billing

Aspect Details Billing Cycle Monthly or as specified at time of purchase

Auto-Renewal Subscriptions auto-renew unless cancelled before renewal date

Payment Methods Credit/Debit Cards, UPI, Net Banking, Wallets (via Razorpay / Cashfree)

Currency Indian Rupees (INR)

Price Changes Creators may change prices; existing subscribers notified before renewal

8.4 Cancellation

• You may cancel subscriptions at any time through Account Settings

Cancellation takes effect at the end of the current billing period

• No refunds for partial subscription periods (subject to Refund Policy)

9. PAYMENTS AND TRANSACTIONS

9.1 Payment Processing

All payments on the Platform are processed through Razorpay Payment Solutions Pvt. Ltd. / Cashfree Payment India Pvt Ltd., a RBI-authorized Payment Aggregator. By making payments, you agree to Razorpay's / Cashfree's terms of service.

9.2 Payment Methods Accepted

Credit Cards (Visa, Mastercard, American Express, RuPay)

Debit Cards

UPI (Unified Payments Interface)

Net Banking

Mobile Wallets (Paytm, PhonePe, etc.)

EMI (where available)

9.3 Transaction Security

Security Measure Description Encryption All transactions encrypted using TLS 1.3

PCI-DSS Razorpay / Cashfree is PCI-DSS Level 1 compliant

Tokenization Card details tokenized as per RBI guidelines

2FATwo-factor authentication for transactions

Fraud Detection Real-time fraud monitoring and prevention

9.4 Pricing and Fees

All prices are displayed in Indian Rupees (INR)

Prices are inclusive of applicable taxes unless otherwise stated

GST will be charged as applicable (currently 18% on platform services)

• Creators set their own prices for services within Platform guidelines
• We reserve the right to modify pricing with prior notice

9.5 Failed Transactions

If a transaction fails, the amount will be refunded to your original payment method within 5-7 business days

Contact your bank if refund is not received within this timeframe

• We are not responsible for delays caused by banking systems

9.6 Charge backs and Disputes

Fraudulent charge backs are prohibited and may result in account termination

Disputes should first be raised through our Grievance Redressal mechanism

• We reserve the right to contest illegitimate chargebacks
• Users responsible for charge back fees for fraudulent claims

10. REFUND AND CANCELLATION

10.1 General Policy

Due to the nature of digital services, all purchases are generally final and non-refundable. However, refunds may be considered in specific circumstances as outlined in our detailed Refund & Cancellation Policy.

10.2 Eligible Refund Scenarios

Scenario Refund Eligibility Technical Failure Full refund if service could not be delivered due to Platform technical issues

Creator No-Show Full refund for scheduled calls/meetups where Creator fails to appear

Duplicate Payment Full refund for accidental duplicate transactions

Unauthorized Transaction Full refund upon verification of unauthorized access

Service Not Delivered Proportionate refund for services not rendered

10.3 Non-Refundable

Subscriptions after content has been accessed

Completed calls, messages, or meetups

Tips and gifts to Creators

Change of mind after purchase

Partial subscription periods

10.4 Refund Process

Submit refund request atconnect@blutter.app within 7 days of transaction

• Include transaction ID, reason for refund, and supporting evidence

Refunds processed within 7-10 business days upon approval

Refunds credited to original payment method

11. USER CONDUCT AND PROHIBITED ACTIVITIES

11.1 Acceptable Use

• You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not use the Platform in any way that:

Violates any applicable law or regulation

Infringes on the rights of others

Is harmful, fraudulent, deceptive, or offensive

Interferes with the proper functioning of the Platform

11.2 Prohibited Activities

You agree NOT to:

Illegal Activities:

• Engage in any activity that violates Indian law or international law
• Use the Platform for money laundering, terrorism financing, or other financial crimes

Facilitate prostitution, escort services, or sexual solicitation

• Engage in human trafficking or exploitation

Distribute illegal substances or controlled materials

Harmful Content:

Upload, share, or distribute obscene, pornographic, or sexually explicit content

• Share content depicting minors in any inappropriate manner
• Post violent, threatening, or hateful content

Distribute malware, viruses, or harmful code

• Share false, misleading, or defamatory information

Harassment and Abuse:

Harass, stalk, threaten, or abuse any User or Creator

Send unsolicited or unwanted communications

• Engage in bullying, intimidation, or discrimination

Doxx or share personal information of others without consent

Platform Integrity:

• Attempt to hack, reverse engineer, or compromise the Platform
• Use bots, scrapers, or automated tools without authorization
• Create fake accounts or impersonate others

Circumvent security measures or access controls

Manipulate ratings, reviews, or engagement metrics

Commercial Violations:

• Use the Platform for unauthorized commercial purposes

Solicit Users to transact outside the Platform

Advertise third-party products or services without authorization

Resell or redistribute Creator content

Intellectual Property:

Infringe on copyrights, trademarks, or other intellectual property rights

• Upload content you do not have rights to share
• Remove watermarks, credits, or attribution from content

11.3 Consequences of Violations

Violations may result in:

Warning and content removal

Temporary suspension of account

Permanent termination of account

Forfeiture of any balances or earnings

Legal action and reporting to authorities

Civil or criminal liability

12. CONTENT POLICY

12.1 User-Generated Content

Users and Creators may upload, post, and share content on the Platform. By doing so, you:

Represent that you own or have rights to the content

Grant Blutter a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the content in connection with the Platform and Blutter 's business operations

Acknowledge that content may be viewed by other Users as per your privacy settings

Accept responsibility for all content you upload or share

12.2 Content Ownership

Party Ownership Rights Creators Retain full ownership of original content they create and upload

Subscribers No ownership rights to Creator content; limited viewing license only

Blutter Owns Platform design, code, branding, and proprietary technology

12.3 Content Restrictions

The following content is strictly prohibited on the Platform:

Category Prohibited Content Sexual Content Pornography, explicit nudity, sexual acts, genitalia display, sexual solicitation

Minor Safety Any content depicting, involving, or exploiting minors

Violence Graphic violence, gore, torture, animal cruelty, threats of violence

Hate Speech Content promoting hatred against individuals or groups based on race, religion, caste, gender, sexuality, disability, or nationality

Illegal Activities Drug use/sale, weapons, terrorism, human trafficking, fraud schemes

Harassment Bullying, doxxing, stalking, revenge content, non-consensual intimate images

Misinformation False health claims, election misinformation, dangerous conspiracy theories

Spam Repetitive content, clickbait, engagement manipulation, unauthorized advertising

Impersonation Fake accounts, identity theft, misleading representation

Intellectual Property Violations Copyrighted material without authorization, trademark infringement

12.4 Content Moderation

We employ a combination of:

Automated Systems: AI-powered detection of prohibited content

Human Review: Manual review of flagged content by trained moderators

User Reports: Community reporting mechanism for violations

Creator Responsibility: Creators are primarily responsible for their content

12.5 Content Removal

We reserve the right to remove any content that:

Violates these Terms or Community Guidelines

Is reported and found to be in violation

Is subject to legal takedown requests

• We determine, in our sole discretion, is harmful or inappropriate

12.6 DMCA and Copyright

• We respect intellectual property rights and comply with the Information Technology Act, 2000, and the Copyright Act, 1957.

To report copyright infringement:

Email: connect@blutter.app

Subject: "Copyright Infringement Report"

Include:

Description of the copyrighted work

Location (URL) of the infringing content

• Your contact information

Statement of good faith belief:

Statement of accuracy under penalty of perjury:

Physical or electronic signature:

13. INTELLECTUAL PROPERTY

13.1 Blutter's Intellectual Property

The following are the exclusive property of Kaslane Tech & Entertainment Pvt. Ltd.:

• The name "Blutter" and all related logos, trademarks, and service marks

Platform design, user interface, and user experience

Source code, software, algorithms, and technical infrastructure

Marketing materials, graphics, and written content created by Blutter

Any proprietary technology, tools, or features

13.2 Restrictions

You may not:

Copy, modify, or distribute any Blutter intellectual property

• Use Blutter trademarks without prior written consent

Reverse engineer, de-compile, or disassemble the Platform

• Create derivative works based on the Platform
• Remove any copyright, trademark, or proprietary notices

13.3 Trademark Usage

"Blutter" is a trademark of Kaslane Tech & Entertainment Pvt. Ltd.

• Use of our trademarks requires prior written permission

Unauthorized use may result in legal action under the Trade Marks Act, 1999

13.4 Feedback and Suggestions

If you provide feedback, suggestions, or ideas regarding the Platform:

• You grant Blutter a perpetual, irrevocable, royalty-free license to use such feedback
• Blutter may implement suggestions without compensation or credit
• You waive any claims to ownership of implemented features

14. PRIVACY AND DATA PROTECTION

14.1 Privacy Policy

• Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

14.2 Data Collection

We collect personal data as necessary to:

• Provide and improve our services

Process transactions and payments

Communicate with you

Ensure Platform security

Comply with legal obligations

14.3 Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest

Secure payment processing via PCI-DSS compliant gateway

Access controls and authentication mechanisms

Regular security audits and vulnerability assessments

14.4 Compliance

We comply with:

Digital Personal Data Protection Act, 2023

Information Technology Act, 2000 and IT Rules

RBI Data Localization Requirements

All applicable Indian data protection laws

15. DISCLAIMERS

15.1 Platform Provided "As Is"

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

15.2 No Warranties

To the fullest extent permitted by law, Blutter disclaims all warranties, including but not limited to:

Warranty Type Disclaimer Merchant ability We do not warrant that the Platform is fit for any particular purpose

• Availability We do not guarantee uninterrupted or error-free service

Accuracy We do not warrant the accuracy, completeness, or reliability of any content

Security We do not guarantee absolute security against all threats

Results We do not guarantee any specific results from using the Platform

15.3 Creator Services

We are an intermediary platform and:

Do not guarantee the quality, safety, or legality of Creator services

Do not endorse any Creator or their content

Are not responsible for Creator actions, omissions, or misconduct

Do not verify the accuracy of Creator claims or representations

Are not liable for disputes between Creators and Subscribers

15.4 Third-Party Services

We are not responsible for:

• Third-party websites or services linked from the Platform

Payment gateway (Razorpay / Cashfree) services or issues

Social media platforms integrated with the Platform

Any third-party products or services

15.5 User Interactions

• You are solely responsible for your interactions with other Users and Creators
• We do not conduct background checks on Users or Creators

Exercise caution when meeting anyone in person

• We are not liable for any harm resulting from user interactions

16. LIMITATION OF LIABILITY

16.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BLUTTER'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF:

• The amount you paid to Blutter in the 12 months preceding the claim, or

INR 10,000 (Indian Rupees Ten Thousand Only)

16.2 Exclusion of Damages

IN NO EVENT SHALL BLUTTER, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

Indirect, incidental, special, consequential, or punitive damages

• Loss of profits, revenue, data, or business opportunities
• Loss of goodwill or reputation
• Cost of substitute services
• Damages resulting from unauthorized access to your account
• Damages arising from Creator conduct or content
• Damages arising from service interruptions or technical failures

16.3 Exceptions

The limitations in this section do not apply to:

• Liability arising from gross negligence or willful misconduct
• Liability that cannot be excluded under applicable law

Death or personal injury caused by negligence

Fraud or fraudulent misrepresentation

16.4 Acknowledgment

You acknowledge that:

• The fees charged reflect the allocation of risk in these Terms
• The limitations are fundamental to the agreement between you and Blutter
• Blutter would not provide the Platform without these limitations

17. INDEMNIFICATION

17.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Kaslane Tech & Entertainment Pvt. Ltd., its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights, including intellectual property rights

Any content you upload, post, or share on the Platform

• Your interactions with other Users or Creators

Any dispute between you and a Creator or Subscriber

Any fraudulent, negligent, or wrongful act or omission by you

17.2 Indemnification Process

• We will notify you promptly of any claim subject to indemnification
• You shall not settle any claim without our prior written consent
• We reserve the right to assume exclusive defense of any claim at your expense
• You agree to cooperate fully in the defense of any claim

18. DISPUTE RESOLUTION

18.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Platform shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

18.2 Informal Resolution

Before initiating formal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at connect@blutter.app. We will attempt to resolve the dispute within 30 days of receiving your complaint.

18.3 Arbitration

If a dispute cannot be resolved informally, it shall be resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

Aspect Details Seat of Arbitration Noida, Uttar Pradesh, India

Language English

Number of Arbitrators One (1), mutually appointed or appointed by Delhi High Court

Rules Arbitration and Conciliation Act, 1996

Award Final and binding on both parties

18.4 Exceptions to Arbitration

The following disputes are excluded from arbitration:

• Claims for injunctive or equitable relief

Intellectual property infringement claims

• Claims that may be brought in small claims court/consumer forum

18.5 Jurisdiction

Subject to the arbitration clause above, the courts in Noida, Uttar Pradesh, India shall have exclusive jurisdiction over any disputes not subject to arbitration.

18.6 Consumer Forum Rights

Nothing in these Terms shall limit your rights to approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019, if applicable.

18.7 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

19. TERMINATION

19.1 Termination by User

You may terminate your account at any time by:

Using the account deletion feature in Settings

Emailing connect@blutter.app with a deletion request

Submitting a written request to our registered address

19.2 Termination by Blutter

We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms or any applicable policy
• You engage in fraudulent or illegal activity
• You pose a risk to other Users, Creators, or the Platform
• We are required to do so by law
• We discontinue the Platform or any service

19.3 Effect of Termination

Upon termination:

Aspect Consequence Account Access Immediately revoked

Subscriptions Cancelled; no refunds for unused periods

Creator Earnings Pending earnings paid out subject to verification

Content May be deleted or retained as per our policies

Data Retention Certain data retained as required by law

Licenses All licenses granted to you terminate immediately

19.4 Survival

The following sections survive termination: Definitions, Intellectual Property, Privacy, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and any other provisions that by their nature should survive.

20. MODIFICATIONS TO TERMS

20.1 Right to Modify

• We reserve the right to modify, amend, or update these Terms at any time at our sole discretion.

20.2 Notification of Changes

Change Type Notification Method Material Changes Email notification + prominent Platform notice at least 15 days before effective date

Minor Changes Updated "Last Updated" date; notice on Platform

20.3 Acceptance of Changes

• Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms

If you do not agree to the modified Terms, you must stop using the Platform and terminate your account

• For material changes, we may require explicit re-acceptance

20.4 Review Responsibility

• You are responsible for periodically reviewing these Terms to stay informed of any updates.

21. GENERAL PROVISIONS

21.1 Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Community Guidelines, Creator Agreement (for Creators), and any other policies referenced herein, constitute the entire agreement between you and Blutter regarding the Platform.

21.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

Such provision shall be modified to the minimum extent necessary to make it valid and enforceable

If modification is not possible, the provision shall be severed

• The remaining provisions shall continue in full force and effect

21.3 Waiver

No waiver of any provision shall be deemed a further or continuing waiver

Failure to enforce any right or provision shall not constitute a waiver

Any waiver must be in writing and signed by Blutter

21.4 Assignment

• You may not assign or transfer these Terms or your rights without our prior written consent
• Blutter may assign these Terms to any affiliate or successor entity without your consent

Any unauthorized assignment by you is null and void

21.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Blutter . You have no authority to bind Blutter in any manner.

21.6 Force Majeure

• Blutter shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
• Natural disasters, acts of God
• War, terrorism, civil unrest
• Government actions, embargoes
• Epidemics, pandemics
• Internet or telecommunications failures
• Power outages
• Third-party service provider failures

21.7 Notices

To Blutter To User Email: connect@blutter.app Email address on your account

Mail: OFF NO-412, JOP Plaza P-2, Sector-18, Noida, 201301, UP, India Mailing address on your account (if provided)

Notices are deemed received:

Email: Upon successful delivery

Mail: 7 days after posting

21.8 Language

These Terms are drafted in English. In case of any discrepancy between the English version and any translation, the English version shall prevail.

21.9 Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

22. INTERNATIONAL USERS

22.1 India-Focused Platform

• Blutter is a platform primarily designed, operated, and intended for users located in India. Our services, payment infrastructure, customer support, and legal framework are optimized for the Indian market.

22.2 International Access

If you access or use the Platform from outside India:

• You do so at your own risk and initiative
• You are solely responsible for compliance with all applicable local laws, regulations, and restrictions in your jurisdiction
• You acknowledge that certain features, services, or payment methods may not be available in your region
• You agree that all transactions will be processed in Indian Rupees (INR) and subject to Indian laws
• You consent to your data being processed and stored in India in accordance with Indian data protection laws
• You agree that any disputes shall be governed by Indian law and subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh, India
• You waive any objections to venue, jurisdiction, or governing law based on your location

22.3 No International Representation

• Blutter does not have any office, representative, or legal entity outside India
• We do not appoint representatives under GDPR, CCPA, or any other international data protection regulation

International users who require local representation or compliance should consider whether this Platform is suitable for their needs

22.4 Compliance Responsibility

International users are solely responsible for:

• Determining whether use of the Platform is legal in their jurisdiction
• Complying with export controls, sanctions, and trade restrictions
• Any taxes, duties, or levies applicable in their jurisdiction
• Ensuring content they access or share complies with local laws

22.5 Service Limitations

For international users, the following limitations may apply:

Aspect Limitation Payment Methods Only international cards may work; UPI/Net Banking unavailable

Creator Meetups In-person services limited to India

Customer Support Available during Indian Standard Time (IST) business hours

Payouts (Creators)Only to Indian bank accounts

Dispute Resolution Governed by Indian law; arbitration in Noida, India

23. SPECIAL TERMS FOR SPECIFIC SERVICES

23.1 Video/Audio Calls

Aspect Terms Scheduling Calls must be scheduled through the Platform

Duration As specified by Creator; extensions at Creator's discretion

Recording Recording by Users is strictly prohibited unless explicitly permitted

• No-Show (Creator)Full refund if Creator fails to join within 15 minutes
• No-Show (User)No refund if User fails to join; slot forfeited
• Technical Issues Rescheduling offered for Platform-side technical failures

Conduct Professional, respectful behavior required; harassment results in termination

Cancellation Free cancellation up to 24 hours before scheduled time; no refund thereafter

23.2 Paid Messaging (DMs)

Aspect Terms Pricing Set by Creator; displayed before sending

Response Time Creators aim to respond within 48-72 hours; not guaranteed

No Response Refund Refund available if no response within 7 days

Content Messages must comply with Community Guidelines

Retention Messages retained for 3 years or as required by law

Privacy Messages are private between sender and recipient

23.3 In-Person Meetups

Aspect Terms Availability Subject to Creator availability and location

Location Public venues only; private locations prohibited

Safety Users meet at their own risk; Blutter not liable for incidents

Verification Both parties may be required to verify identity

Cancellation Free cancellation up to 72 hours before; 50% refund within 72-24 hours; no refund within 24 hours

• No-Show Creator no-show results in full refund; User no-show forfeits payment

Conduct Professional behavior required; harassment, inappropriate behavior, or illegal activity strictly prohibited

Recording Recording requires mutual written consent

Duration As specified at time of booking

Accompaniment Third parties only if agreed upon in advance

23.4 Travel Experiences

Aspect Terms Booking Advance booking required; subject to availability

Inclusions As specified in experience description

Exclusions Personal expenses, travel insurance, visa fees (unless specified)

Cancellation by User Cancellation policy as specified per experience (typically 30-50% non-refundable)

Cancellation by Creator Full refund or rescheduling option

Travel Insurance Users strongly advised to obtain personal travel insurance

Liability Blutter not liable for travel-related incidents, accidents, or third-party service failures

Health & Safety Users responsible for their own health, safety, and fitness for activities

Documentation Users responsible for valid ID, visa, and travel documents

Conduct Same conduct rules as meetups apply

23.5 Tips and Gifts

Aspect Terms Voluntary Tips are entirely voluntary and non-refundable

Processing Subject to same platform fee (Creator receives 80%)

No Obligation Tips do not create any obligation on Creator's part

Limits May be subject to daily/monthly limits for fraud prevention

23.6 Exclusive Content

Aspect Terms Access Limited to active subscribers

• Downloading Downloading or saving content prohibited unless explicitly allowed

Sharing Redistribution strictly prohibited; violators subject to legal action

• Availability Creators may remove content at any time

Refunds No refunds for removed content if accessed during subscription period

24. PLATFORM AVAILABILITY AND TECHNICAL MATTERS

24.1 Availability

• We strive to maintain Platform availability 24/7, but do not guarantee uninterrupted service

Scheduled maintenance will be announced in advance when possible

• We reserve the right to modify, suspend, or discontinue the Platform at any time

24.2 Technical Requirements

To use the Platform, you need:

Requirement Specification Internet Stable broadband or mobile data connection

Browser Latest version of Chrome, Safari, Firefox, or Edge

Mobile App iOS 13+ or Android 8+

Device Smartphone, tablet, or computer with camera/microphone for calls

24.3 Updates

• We may release updates to the Platform or mobile application

Some updates may be mandatory for continued use

Updates may add, modify, or remove features

24.4 Third-Party Dependencies

The Platform relies on third-party services including:

Cloud hosting providers

Payment gateway (Razorpay / Cashfree)

SMS and email delivery services

Video/audio communication infrastructure

Analytics and monitoring tools

• We are not responsible for outages or issues caused by third-party service failures.

25. TAXES

25.1 User Responsibility

You are responsible for all taxes applicable to your use of the Platform, including:

GST on services purchased

• Any taxes applicable in your jurisdiction (for international users)

25.2 Creator Tax Obligations

Creators are responsible for:

Obligation Details Income Tax Reporting and paying income tax on earnings

GST Registration Obtaining GST registration if turnover exceeds threshold

GST Invoicing Issuing GST-compliant invoices if registered

TDS Compliance TDS will be deducted by Blutter as per Income Tax Act

25.3 TDS Deduction

Blutter will deduct Tax Deducted at Source (TDS) from Creator payouts as applicable:

Section Rate Applicability 194-O1%E-commerce participant transactions exceeding ₹5 lakh

194J10%Professional/technical services (if applicable)

194C1%/2%Contractual payments (if applicable)

TDS certificates (Form 16A) will be provided to Creators quarterly.

25.4 GST on Platform Services

Platform fees are subject to GST at applicable rates (currently 18%)

GST will be charged on subscription fees, service fees, and platform commissions

GST-compliant invoices will be provided for all transactions

26. COMPLIANCE WITH INDIAN LAWS

26.1 Information Technology Act, 2000

As an intermediary under Section 2(1)(w) of the IT Act, Blutter:

Publishes Terms of Service and Privacy Policy as required

Informs users about prohibited content

Removes unlawful content upon receiving actual knowledge

Cooperates with law enforcement agencies

Maintains records as prescribed

26.2 IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

We comply with intermediary obligations including:

Obligation Compliance Due Diligence User agreements, content guidelines, grievance mechanism

Grievance Officer Appointed and contact details published

Content Take down Within 36 hours for specified content; 72 hours for complaints

Complaint Acknowledgment Within 24 hours

Complaint Resolution Within 15 days

Monthly Reports Compliance reports as required

Cooperation With government agencies and courts

26.3 Consumer Protection Act, 2019 & E-Commerce Rules, 2020

We comply with e-commerce regulations including:

Display of seller/Creator information

Clear pricing and total cost disclosure

Refund and cancellation policies

Grievance redressal mechanism

No manipulation of prices or unfair practices

Records maintenance for prescribed period

26.4 Prevention of Money Laundering Act (PMLA)

KYC verification for Creators receiving payouts

Transaction monitoring for suspicious activities

Reporting to Financial Intelligence Unit (FIU) as required

Record-keeping for prescribed period

26.5 Reserve Bank of India Guidelines

Payment processing through authorized Payment Aggregator (Razorpay / Cashfree)

Data localization compliance

Card tokenization as per RBI directives

Customer protection measures

26.6 Other Applicable Laws

We comply with all other applicable Indian laws including but not limited to:

Indian Penal Code, 1860

Copyright Act, 1957

Trade Marks Act, 1999

• The Sexual Harassment of Women at Workplace Act, 2013

Protection of Children from Sexual Offences Act, 2012 (POCSO)

Indecent Representation of Women (Prohibition) Act, 1986

• The Bharatiya Nyaya Sanhita, 2023 (when notified)

27. GRIEVANCE REDRESSAL

27.1 Grievance Officer

In compliance with the Information Technology Act, 2000, IT Rules, 2021, and Consumer Protection Act, 2019, we have appointed a Grievance Officer:

Name: Sachin Ruhela

Designation: Grievance Officer

Email: connect@blutter.app

Address:

OFF NO-412, JOP Plaza P-2,

Sector-18, Noida, 201301,

Uttar Pradesh, India

Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST (excluding public holidays)

27.2 How to File a Complaint

You may submit complaints through:

Email: connect@blutter.app (Subject: "Grievance")

In-App: Through the Help/Support section

Mail: Written complaint to registered address

27.3 Information to Include

Required Information Description Your Details Full name, registered email, phone number

Account Information Username or registered email

Issue Description Detailed description of the grievance

Supporting Evidence Screenshots, transaction IDs, relevant documentation

Relief Sought What resolution you are seeking

27.4 Resolution Timeline

Stage Timeline Acknowledgment Within 24 hours of receipt

Initial Review Within 7 days

Resolution Within 15 days of receipt (may extend to 30 days for complex issues)

Communication Regular updates during investigation

27.5 Escalation

If you are not satisfied with the resolution:

Level 1: Email escalation to connect@blutter.app with "Escalation" in subject line

Level 2: Written complaint to Company Directors at registered address

Level 3: External forums:

Consumer Disputes Redressal Forum (District/State/National)

Cyber Crime Cell: https://cybercrime.gov.in

Relevant regulatory authorities

28. CONTACT INFORMATION

For any questions, concerns, or communications regarding these Terms, please contact us:

• Kaslane Tech & Entertainment Pvt. Ltd.

Registered Address:

OFF NO-412, JOP Plaza P-2,

Sector-18, Noida, 201301,

Uttar Pradesh, India

Email: connect@blutter.app

Website: https://blutter.app/

Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

29. ACKNOWLEDGMENT AND ACCEPTANCE

By creating an account, accessing, or using the Platform, you acknowledge and agree that:

• You have read and understood these Terms & Conditions in their entirety
• You are of legal age (18+) and have the capacity to enter into this agreement
• You voluntarily agree to be bound by these Terms
• You have read and agree to our Privacy Policy, Community Guidelines, and other referenced policies
• You understand the nature of services offered on the Platform
• You accept the risks associated with online interactions and in-person meetups
• You will comply with all applicable laws and regulations
• You understand the payment terms, refund policy, and fee structure
• You accept the dispute resolution mechanism including arbitration
• You acknowledge the limitations of liability and disclaimers

30. DEFINITIONS GLOSSARY

Term Definition AccountA registered user profile on the Platform

Content Any text, images, videos, audio, graphics, or other material on the Platform

Creator A content creator, influencer, or public figure offering services on the Platform

Creator Agreement Separate terms governing Creator-specific obligations and rights

GST Goods and Services Tax as applicable in India

Intellectual Property Patents, trademarks, copyrights, trade secrets, and other proprietary rights

KYC Know Your Customer verification process

Platform The Blutter website, mobile application, and all related services

RBI Reserve Bank of India

Services All services offered through the Platform

Subscriber A User who subscribes to or purchases services from a Creator

TDS Tax Deducted at Source

Terms These Terms & Conditions

Transaction Any payment or financial exchange on the Platform

User Any individual who accesses or uses the Platform