Effective from: 30-09-2026

1. INTRODUCTION

These Terms of Use ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Subscriber", "You", "Your") and Efficacy Techlabs Private Limited ("Company", "We", "Us", "Our").

These Terms apply to your use of our website and/or mobile application (the "Platform" or "Blutter App") and must be read together with our Privacy Policy, Community Guidelines, and Refund Policy (collectively, the "Platform Policies"). By accessing, browsing, or using the Platform and agreeing to the Platform Policies while signing up, you accept these Terms under the Indian Contract Act, thereby constituting a valid contract. By signing up, accessing, browsing, or using the Platform, you acknowledge that you have read and understood the Platform Policies and agree to be bound by them. If you do not agree to the Platform Policies, please do not access or use the Platform.

This Agreement is an electronic record in terms of the Information Technology Act, 2000, generated by a computer system and does not require any physical or digital signatures. These Terms are published in accordance with applicable law in India, including:

• The Information Technology Act, 2000;
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• The Consumer Protection Act, 2019;
• The Consumer Protection (E-Commerce) Rules, 2020; and
• The Digital Personal Data Protection Act, 2023.

Your registration and use of the Blutter App means you agree to how we handle your personal data as described in our Privacy Policy. Please carefully review the Privacy Policy to understand what data we collect and how we use it.

2. COMPANY INFORMATION

Legal Entity: Efficacy Techlabs Private Limited

Registered Address: Office No. 412, JOP Plaza P-2, Sector 18, Noida, Gautam Budh Nagar 201 301, Uttar Pradesh, India

Designated Email ID: connect@blutter.app

CIN: U62099UW2026PTC249854

GST: 09AAMCK6518J1Z0

3. ELIGIBILITY AND ACKNOWLEDGEMENT

3.1. To register, access, or use the Platform:

a) You must be an individual residing in India;

b) You must be at least 18 years of age;

c) You must be competent to contract within the meaning of the Indian Contract Act, 1872;

d) You must not be an undischarged insolvent;

e) You must not have been previously suspended or removed from the Platform;

f) You must not be prohibited by law from using such services; and

g) You must not be a direct competitor using the Platform for competitive intelligence.

As per the Indian Contract Act, 1872, any person who is of the age of majority as per law applicable to them, and who is of sound mind and not otherwise disqualified under law, shall be competent to contract.

3.2. By using the Platform, you represent and warrant that:

a) You are not ineligible to use the Platform in terms of any of the provisions specified in Clause 3.1 above or otherwise under law applicable to you;

b) You understand the nature of services offered on the Platform and accept the risks associated therewith;

c) You do not intend to use the Platform for any unlawful purpose;

d) At the time of registration, you are not under the influence of any drink, drug, medicine, or other such substance that makes it difficult to form a rational judgment affecting your interests;

e) You have read and understood all the Platform Policies and voluntarily agree to be bound by them; and

f) You will comply with all applicable laws and regulations.

3.3. International Access

The Platform is primarily intended for users in India. If you access the Platform from outside India, you do so at your own risk and are responsible for compliance with the local laws of your jurisdiction.

4. ACCOUNT REGISTRATION

4.1. Account Creation

To access the Platform, you must create an account by providing accurate, current, and complete information, including:

• Full legal name;
• Valid email address;
• Mobile phone number;
• Date of birth; and
• Profile photograph (optional but recommended).

You are obliged to ensure that the username or screen name and the profile photo that you provide in relation to your Account:

a) Comply with these Terms and Community Guidelines;

b) Are not false, misleading, offensive, obscene, or infringing any third-party intellectual property rights; and

c) Are not otherwise likely to cause confusion or harm.

We reserve the right, at our sole discretion, to refuse, restrict, remove, or require modification of any username.

4.2. Account Verification

We may require verification of your identity through one or more of the following methods:

• OTP verification via mobile number or email;
• Government-issued ID verification (Aadhaar, PAN, Passport, Driving Licence);
• Video verification; or
• Social media account linking.

4.3. Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials;
• All activities that occur under your account;
• Notifying us immediately of any unauthorized access or security breach; and
• Using strong, unique passwords.

4.4. Account Accuracy

You agree to:

• Provide accurate and truthful information;
• Update your information promptly if it changes;
• Not impersonate any person or entity;
• Not create multiple accounts for fraudulent purposes; and
• Abide by the Community Guidelines.

4.5. Account Termination by User

You may delete your account at any time through the Platform settings or by contacting us at the Designated Email ID.

Upon deletion:

• Your profile will be deactivated.
• Unless otherwise provided under the Refund Policy, any Coins in your Account at the time of cancellation shall stand forfeited and shall not be eligible for any cash payment or refund.
• Certain data may be retained even after termination or deactivation, as required by law or the Privacy Policy.

5. PLATFORM SERVICES

5.1. Overview and Services Offered

The Platform is a creator-fan engagement platform that enables Creators to monetize their relationship with fans through various services and allows Users to connect with Creators. The Platform acts as an intermediary facilitating connections between Creators and Users.

Subject to terms applicable to each Service, the Platform enables Creators to offer paid messaging, audio/video calls, tips and gifts, exclusive content, and other personalized content, as per their availability and comfort.

The interactions between Users and Creators, and Users inter se, are entirely voluntary and initiated at the User's discretion by utilizing Coins, which can be purchased within the Platform. You may also contribute Tips and Gifts voluntarily utilizing Coins. The terms of purchase of Coins can be accessed here.

The Company shall be entitled to impose daily, weekly, or monthly limits with respect to Tips that may be contributed.

5.2. Service Availability

• Services are subject to availability and Creator participation.
• We reserve the right to modify, suspend, or discontinue any service at any time.
• Certain services may be limited to specific geographic locations.
• Service features may vary based on subscription tiers or Creator offerings.

6. PAYMENTS AND TRANSACTIONS

6.1. Pricing and Fees

• Creators set their own prices for services within the Platform, which shall be displayed in terms of App Coins on the respective Creator page.
• The prices of Coins shall be displayed in Indian Rupees at the point of sale. Coins may also be credited to your Account pursuant to various promotional offers and other activities available on the Platform.
• Prices are inclusive of applicable taxes unless otherwise stated.
• Coins can be used only on the Blutter App to access permitted features, including making audio or video calls with Creators.
• Coins cannot be exchanged for cash, legal tender, credit, or any item of value, and cannot be used for trading on or off the Blutter App.
• Coins may not be combined with promotions, coupons, or discounts except where we expressly allow this.

6.2. Payment Processing

• All payments on the Platform for purchasing Coins are processed through methods displayed at the time of payment, which may include payment gateways of RBI-authorized Payment Aggregators, app store billing systems, etc.
• By making payments, you agree to the terms of service of the respective Payment Aggregator and are subject to their terms, fees, and any applicable currency conversion charges.
• We are not responsible for delays, failures, or errors caused by these providers.
• You are responsible for paying all taxes, fees, and charges imposed by your payment provider.
• Once payment is successfully processed, your Account will be credited with the corresponding number of Coins. All purchases are final and non-refundable to the maximum extent permitted by law.
• Coins will expire automatically if not used within six (6) months (182 days) from the date of credit. Expired Coins are forfeited without notice, refund, or compensation.
• Coins are non-transferable and cannot be assigned, sold, bartered, or otherwise disposed of.
• Coins do not constitute property and are not transferable upon death or by operation of law.
• If your Account is suspended or terminated for breach of these Terms or applicable law, all Coins in your Account will be forfeited without refund or compensation.
• Forfeiture is subject to any refunds, chargebacks, statutory rights, or other rights provided under the Refund Policy or applicable law.
• We may change the price, expiry periods, or usage rules of Coins at any time. Continued purchase or use of Coins after such changes constitutes your acceptance of the revised terms.
• We may revoke your eligibility to purchase Coins, cancel a transaction, delay or block payment, or restrict payment methods if we believe it is necessary to prevent fraud, comply with applicable law, or address unauthorized or suspicious activity.
• We may also report suspected fraudulent or unlawful conduct to the relevant authorities.

6.3. Failed Transactions

• If a transaction initiated by you for the purchase of Coin(s) on the Platform fails, the amount will be refunded to your original payment method within 5–7 business days.
• Contact your bank if the refund is not received within this timeframe.
• We are not responsible for delays caused by banking systems.

6.4. Chargebacks and Disputes

• Users are advised not to initiate a chargeback with their banks once payment for the purchase of Coins is initiated on the Platform.
• In case of any dispute with respect to payment made on the Platform, you shall approach us in the manner provided in our Refund Policy.
• Where we reasonably determine that a transaction dispute is fraudulent or abusive, we may suspend or terminate the Account and take lawful steps to recover amounts improperly obtained, subject to applicable law.
• We reserve the right to contest illegitimate chargebacks claimed by Users with their bank.

6.5. Refund and Cancellation

Due to the nature of digital services, all purchases are generally final. No refund is allowed unless specifically provided in our Refund Policy.

7. USER CONDUCT AND PROHIBITED ACTIVITIES

7.1. User Obligations

By accessing the Blutter App, you agree to:

• Pay all applicable fees for Services purchased;
• Respect Creators' boundaries and guidelines;
• Not harass, abuse, or threaten Creators or other Users;
• Not share or redistribute Creator content without authorization;
• Not attempt to contact Creators outside the Platform; and
• Comply with the Community Guidelines.

You are responsible for all activity on your Account. Do not share login credentials, phone numbers, OTPs, or payment details with anyone. Do not allow anyone else to access or use your Account. Each Account is tied to a single phone number and must be used only by the individual who created the Account. We are not liable if you choose to share such information with any third person.

7.2. Respectful Use

You are free to choose who you interact with; however, the interaction shall be respectful and shall adhere to our Community Guidelines.

You agree to use the Platform only for lawful purposes and in accordance with these Terms and the Community Guidelines.

7.3. User Expectations

As a User on the Platform, you are expected to:

a) Respectful Engagement — Treat Creators with respect and dignity.

b) Boundary Respect — Honor Creator boundaries without exception.

c) Honest Transactions — Complete legitimate transactions; no chargebacks for services received.

d) Content Protection — Do not redistribute or misuse Creator content.

e) Constructive Feedback — Provide feedback respectfully, not abusively.

f) Compliance — Follow Platform rules and Guidelines.

7.4. Prohibited Activities

You undertake NOT to:

• Engage in any activity that violates Indian law or any law applicable to you;
• Use the Platform for money laundering, terrorism financing, or other financial crimes or fraud schemes;
• Upload harmful content on the Platform;
• Harass or abuse Creators or other Users;
• Attempt to hack or reverse engineer the Platform;
• Impersonate any other person; or
• Infringe the intellectual property rights of any other person.

For a detailed list of restricted activities, please refer to our Community Guidelines.

7.5. Child Safety and CSAM

Blutter App has a zero-tolerance policy toward any content, activity, or behavior involving the sexual abuse, exploitation, or endangerment of children.

This includes, without limitation, sharing, uploading, transmitting, or soliciting child sexual abuse material (CSAM) in any form, and any conduct that violates the Protection of Children from Sexual Offences (POCSO) Act, 2012, the Information Technology Act, 2000, or other applicable Indian law.

If you encounter such content or behavior on the Platform, you must report it immediately at the Designated Email ID.

7.6. Consequences of Violations

In addition to indemnity obligations provided in this Agreement, any violation of any provision of the Platform Policies may result in one or more of the following actions:

• Warning;
• Education/training session on compliance;
• Removal of violating content;
• Temporary suspension of Account;
• Permanent termination of Account;
• Forfeiture of any balances or earnings; and
• Legal action and reporting to authorities.

8. CONTENT POLICY

8.1. User-Generated Content

With respect to Content and posts that you may upload, post, or share on the Platform:

• You represent that you own or have rights to the Content.
• You grant the Company a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the Content in connection with the Platform and Company business operations.
• You acknowledge that Content may be viewed by other Users according to your privacy settings, and you specifically consent to the same.
• All Content you upload or share shall be your sole responsibility.

8.2. Content Ownership

You hereby acknowledge that the Content uploaded by Creators shall be the property of the respective Creators.

By subscribing to the Platform or any Creator, no ownership or other right is created in your favor, except a limited, non-transferable license to view such Content, subject to necessary payment and other obligations attached.

8.3. Content Moderation

The Company may, in its discretion, carry out moderation of Content, including through one or more of the following methods:

• Automated Systems: AI-powered detection of prohibited content;
• Human Review: Manual review of flagged content by trained moderators;
• Creator Self-Moderation: Creators moderating their own content and interactions; and
• User Reports: Community reporting mechanisms for violations.

8.4. Content Removal

The Company reserves the right to remove any Content that, in its view:

• Violates these Terms or Community Guidelines;
• Is reported and found to be in violation;
• Is subject to legal takedown requests; or
• Is harmful or inappropriate.

9. INTELLECTUAL PROPERTY

9.1. Company Intellectual Property

The following are exclusive property of the Company and/or its group companies ("Company IP"):

• The names "Blutter" and "Efficacy" and all related logos, trademarks, and service marks;
• Platform design, user interface, and user experience;
• Source code, software, algorithms, and technical infrastructure;
• Marketing materials, graphics, and written content created by the Company; and
• Any proprietary technology, tools, or features.

9.2. Restrictions

You are prohibited from:

• Copying, modifying, or distributing any Company IP;
• Using Company IP without prior written consent;
• Reverse engineering, decompiling, or disassembling the Platform;
• Creating derivative works based on the Platform; and/or
• Removing any copyright, trademark, or proprietary notices.

9.3. Feedback and Suggestions

If you provide feedback, suggestions, or ideas regarding the Platform:

• You grant the Company a perpetual, irrevocable, royalty-free license to use such feedback.
• The Company may implement suggestions without any obligation or duty to provide or recognize any compensation or credit to the User.
• You waive any claims to ownership of implemented features.

9.4. Copyright Infringement Reports

You may report any copyright infringement by writing to the Company at the Designated Email ID.

The report shall include:

• Description of the copyrighted work;
• Location or web path of the infringing content on the Platform;
• Your contact information;
• Declaration of good faith and accuracy, as under:

"I, [Your Full Name], son/daughter/wife of [Father's/Husband's Name], residing at [Your Full Address], do hereby solemnly affirm and declare that the information provided in this application and the accompanying documents is true, correct, and complete to the best of my knowledge and belief.

I fully understand that if any information given by me is found to be false, misleading, or incorrect, I shall be liable for criminal prosecution under the applicable provisions of the Bharatiya Nyaya Sanhita (BNS) and other relevant laws, and my application/registration shall be liable to be canceled or terminated summarily."

• Physical or electronic signature.

10. PRIVACY AND DATA PROTECTION

10.1. Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

10.2. Collection and Use of Personal Data

We collect personal data as necessary to:

• Provide and improve our services;
• Process transactions and payments;
• Communicate with you;
• Ensure Platform security; and
• Comply with legal obligations.

10.3. Data Security

We implement industry-standard security measures for data protection. Please refer to our Privacy Policy to understand the same.

11. DISCLAIMERS

11.1. Platform Disclaimer

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, AVAILABILITY, ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, SECURITY, OR RESULTS.

11.2. Intermediary Disclaimer

We act only as an intermediary under applicable law in India and do not create, control, or guarantee Creator content, availability, or service quality, or endorse in any manner the content or interactions shared between Users and Creators or Users inter se.

As an intermediary platform, we:

• Do not guarantee the quality, safety, or legality of Creator services;
• Do not endorse any Creator or their content;
• Are not responsible for Creator actions, omissions, or misconduct;
• Do not verify the accuracy of Creator claims or representations; and
• Are not liable for disputes between Creators and Subscribers, except as provided in the Refund Policy.

11.3. Third-Party Services

The Platform uses third-party websites or services, including AI models, to generate real-time prompts, replies, and suggestions to support interactive chatbot conversations and enhance user experience.

This may involve processing your data outside of our Platform and jurisdiction. By using the Platform, you consent to the collection, processing, and transfer of your data by these third-party providers as necessary to deliver and improve the service.

AI services continuously analyze interaction data to improve the accuracy, relevance, and responsiveness of chatbot responses. Such processing is conducted under strict privacy controls as outlined in our Privacy Policy.

We strive to maintain high standards of data security and ensure third-party partners comply with applicable privacy laws in India.

We are not responsible for:

• Third-party websites or services linked from the Platform;
• Payment gateway (Razorpay) services or issues;
• Social media platforms integrated with the Platform; and
• Any other third-party products or services.

11.4. User and Creator Interactions

Please note that while we endeavor to keep the Platform safe, we are not responsible for the online or offline actions of Creators and other Users.

You specifically acknowledge that:

• You are solely responsible for your interactions with Creators and other Users.
• We do not conduct background checks on Users or Creators.
• We do not recommend meeting in person with any Creator or other User. Doing so shall be at your own risk and cost.
• We are not liable for any harm resulting from User interactions.

12. LIMITATION OF LIABILITY

12.1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS AND THE PLATFORM POLICIES OR OTHERWISE IN RELATION TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF:

• The amount you paid to the Company in the 12 months preceding the claim; or
• INR 10,000 (Indian Rupees Ten Thousand Only).

12.2. Exclusion of Damages

IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, or business opportunities;
• Loss of goodwill or reputation;
• Cost of substitute services;
• Damages resulting from unauthorized access to your Account;
• Damages arising from Creator conduct or Content; or
• Damages arising from service interruptions or technical failures.

12.3. Acknowledgement

You acknowledge that:

• The fees charged reflect the allocation of risk in these Terms.
• The limitations are fundamental to the agreement between you and the Company.
• The Company would not provide the Platform without these limitations.

13. INDEMNIFICATION

13.1. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

• Your use of the Platform;
• Your violation of Platform Policies;
• Your violation of any applicable law or regulation;
• Your violation of any third-party rights, including intellectual property rights;
• Any Content you upload, post, or share on the Platform;
• Your interactions with Creators or other Users;
• Any dispute between you and a Creator or other User; and
• Any fraudulent, negligent, or wrongful act or omission by you.

13.2. Indemnification Process

• We will notify you promptly of any claim received that is subject to your indemnification obligation by writing to the Registered Email ID provided by you in relation to your Account on the Platform.
• You shall not settle any claim without our prior written consent.
• We reserve the right to assume exclusive defense of any claim or to otherwise manage, settle, or resolve any claims brought against us, at your expense and without requiring your consent or approval.
• You agree to cooperate fully in the defense or settlement of any claim.

14. DISPUTE RESOLUTION

14.1. Governing Law

These Terms and any disputes arising out of or related to the Platform and/or the Platform Policies shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14.2. Informal Resolution

Before initiating formal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at the Designated Email ID.

The Parties shall, in good faith, attempt to resolve the dispute within 30 days of submission of the complaint.

14.3. Jurisdiction

If a dispute is not resolved informally, either Party shall be free to resort to legal remedies available.

The Parties submit to the exclusive jurisdiction of courts and forums at Noida, Uttar Pradesh, to settle any dispute arising out of, relating to, or concerning the Platform and/or Platform Policies.

14.4. Statutory Rights

Nothing in these Terms shall limit any other right either Party may have under law.

14.5. Individual Proceedings

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15. TERMINATION

15.1. Termination by User

You may terminate your Account at any time by:

• Using the Account deletion feature in Settings;
• Emailing the Designated Email ID with a deletion request; or
• Submitting a written request to our registered address specified at the beginning of this Agreement.

15.2. Termination by Company

We may suspend or terminate your Account immediately, without prior notice, if:

• You violate these Terms or any applicable policy;
• You engage in fraudulent or illegal activity;
• You pose a risk to other Users, Creators, or the Platform;
• Your Account remains inactive for a period of six (6) months;
• We are directed to do so by a competent authority;
• We are required to do so by law; or
• We discontinue the Platform or any service.

15.3. Effect of Termination

Upon termination:

a) Account access shall be immediately revoked;

b) All Subscriptions shall stand canceled; no refunds for unused periods;

c) Content may be deleted or retained as per our policies;

d) Certain data may be retained as required by law; and

e) All licenses granted to you terminate immediately.

15.4. Survival

The following sections survive termination:

• Intellectual Property (Section 9);
• Privacy and Data Protection (Section 10);
• Disclaimers (Section 11);
• Limitation of Liability (Section 12);
• Indemnification (Section 13);
• Dispute Resolution (Section 14);
• Survival (Section 15.4);
• General Provisions (Section 20); and
• Any other provisions that by context or nature are meant to survive post-termination.

16. MODIFICATIONS

16.1. Modification of Terms

The Company reserves the right to modify, amend, or update these Terms or any of the Platform Policies at any time at its sole discretion, without the requirement of individual notices.

The modification, amendment, or update might be required from time to time, including to reflect:

• Changes in applicable law;
• Changes in services offered on the Platform; or
• Changes in the manner in which the Platform operates.

The Company shall be entitled to modify, disable, or remove certain features or services, either temporarily or permanently, at its discretion.

We recommend that you review the Platform Policies periodically to stay informed of any changes.

16.2. Material Changes

Where any change is material or materially affects your rights or obligations, we will take reasonable steps to notify you, for example, through an in-app notification.

If any change specifically requires your consent under applicable law, we will obtain it before implementing the change.

16.3. Review of Policies

You are responsible for periodically reviewing the Platform Policies to stay informed of any updates.

16.4. Acceptance of Changes

Your continued use of the Platform after the effective date of a change constitutes acceptance of the modified Terms.

16.5. Rejection of Changes

If you do not agree to the modified Terms, you must stop using the Platform and terminate your Account immediately.

17. INTERNATIONAL USERS

17.1. International Availability

The Blutter App is a platform primarily designed, operated, and intended for users located in India only.

Our services, payment infrastructure, customer support, and legal framework are optimized for the Indian market.

The Company does not have any office, representative, or legal entity outside India.

We do not appoint representatives under the General Data Protection Regulation of the European Union, California Consumer Privacy Act, or any other international data protection regulation.

17.2. Access from Outside India

If you access or use the Platform from outside India:

• You do so at your own risk and initiative.
• You are solely responsible for compliance with all applicable local laws, regulations, and restrictions in your jurisdiction.
• You agree that all transactions will be processed in Indian Rupees (INR) and subject to Indian laws.
• You consent to your data being processed and stored in India in accordance with Indian data protection laws.
• You agree that any disputes shall be governed by Indian law and subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh, India.
• You waive any objections to venue, jurisdiction, or governing law based on your location.

18. PLATFORM AVAILABILITY AND TECHNICAL MATTERS

18.1. Availability

• We strive to maintain Platform availability 24/7, but do not guarantee uninterrupted service.
• Scheduled maintenance will be announced in advance when possible.
• We reserve the right to modify, suspend, or discontinue the Platform at any time.

18.2. Technical Requirements

To use the Platform, you need:

• Internet: Stable broadband or mobile data connection.
• Browser: Latest version of Chrome, Safari, Firefox, or Edge.
• Mobile App: iOS 13+ or Android 8+.
• Device: Smartphone, tablet, or computer with camera/microphone for calls.

18.3. Updates

• We may release updates to the Platform or mobile application.
• Some updates may be mandatory for continued use.
• Updates may add, modify, or remove features.

18.4. Third-Party Dependencies

The Platform relies on third-party services, including:

• Cloud hosting providers;
• Payment gateways;
• SMS and email delivery services;
• Video/audio communication infrastructure;
• Analytics and monitoring tools.

We may not be in a position to control outages or issues caused by third-party service failures.

19. GRIEVANCE REDRESSAL

19.1. Grievance Officer

In compliance with the Information Technology Act, 2000, IT Rules, 2021, and Consumer Protection Act, 2019, we have appointed a Grievance Officer, whose details are provided below:

Name: Mr. Sachin Ruhela

Designation: Grievance Officer

Email: connect@blutter.app

Office Address: Office No. 412, JOP Plaza P-2, Sector 18, Noida, Gautam Budh Nagar 201 301, Uttar Pradesh, India

Contact Number: [●]

Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST (excluding public holidays)

19.2. How to File a Grievance

You may submit a grievance through:

• Email: Email with subject: "Grievance - [Brief Description]"
• In-App: You can report user profiles or make complaints directly within the Blutter App using the Help & Support section.
• Mail: Written complaint to the registered address.

19.3. Information to Include

a) Your Details: Full name, registered email, phone number.

b) Account Information: Username or registered email.

c) Issue Description: Detailed description of the grievance.

d) Supporting Evidence: Screenshots, transaction IDs, relevant documentation.

e) Relief Sought: What resolution you are seeking.

f) Declaration of Good Faith and Accuracy:

"I, [Your Full Name], son/daughter/wife of [Father's/Husband's Name], residing at [Your Full Address], do hereby solemnly affirm and declare that the information provided in this application and the accompanying documents is true, correct, and complete to the best of my knowledge and belief.

I fully understand that if any information given by me is found to be false, misleading, or incorrect, I shall be liable for criminal prosecution under the applicable provisions of the Bharatiya Nyaya Sanhita (BNS) and other relevant laws, and my application/registration shall be liable to be canceled or terminated summarily."

19.4. Resolution Timeline

Acknowledgment: Within 24 hours of receipt.

Review, Resolution and Response to Grievance: Within 15 days.

19.5. Escalation

If you are not satisfied with the resolution, email the escalation to the Designated Email ID with:

Subject: "Escalation: [Action Type] - [Username]"

20. GENERAL PROVISIONS

20.1. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Community Guidelines, Creator Agreement (for Creators), and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the Platform.

In case of any inconsistency between the Terms of Use and other Platform Policies:

a) The Terms of Use shall prevail in general matters; and

b) A more specific policy controls only to the extent of that inconsistency.

20.2. Severability

If any provision of these Terms or any other Platform Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• Such provision shall be modified to the minimum extent necessary to make it valid and enforceable.
• If modification is not possible, it shall be severed.
• The remaining provisions shall continue in full force and effect.

20.3. Waiver

• No waiver of any provision of any Platform Policy by the Company shall be deemed a further or continuing waiver.
• Failure to enforce any right or provision of Platform Policies by the Company shall not constitute a waiver.
• Any waiver must be in writing and signed by the Company.

20.4. Assignment

• You may not assign or transfer these Terms or your rights without our prior written consent.
• The Company remains entitled to assign any of its rights and/or obligations under these Terms, in whole or in part, to any third party, including in connection with any merger, acquisition, sale of assets, or by operation of law.
• Any unauthorized assignment by you is null and void and makes you liable for the implications thereof.

20.5. No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and the Company. You have no authority to bind the Company in any manner.

20.6. No Wager

While using the Platform, users may access and avail optional interactive games and activities designed to enhance user experience and engagement ("Engagement Features").

These Engagement Features are provided purely for entertainment and social interaction purposes and do not constitute gambling, betting, wagering, or any form of an "online money game" as may be defined under applicable law.

No monetary stakes are placed by any user in expectation of winning money or other enrichment based on chance, skill, or the outcome of any game, and no funds are pooled, redistributed, or awarded as prizes based on competitive outcomes.

Any payments made by users in connection with the Blutter App, including Coins, are service fees paid for access to features and content and are not stakes, wagers, or contest entries.

We reserve the right to modify, suspend, or discontinue any Engagement Feature at any time and to restrict access to users who misuse these features in violation of these Terms or applicable law.

20.7. Force Majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or acts of God;
• War, terrorism, or civil unrest;
• Government actions or embargoes;
• Epidemics or pandemics;
• Internet or telecommunications failures;
• Power outages; and
• Third-party service provider failures.

20.8. Notices

To Company: Designated Email ID

To User: Registered Email ID

20.9. Language

These Terms are drafted in English. In case of any discrepancy between the English version and any translation, the English version shall prevail.

20.10. Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

21. DEFINITIONS / GLOSSARY OF TERMS

The following expressions, when used in these Terms, shall carry the meanings set out below:

Account:-

A registered user profile on the Platform.

Agreement

These Terms of Use, read with the Privacy Policy, Community Guidelines, Refund Policy, and other applicable policies as referred to in these Terms of Use.

When used in reference to Creators, the Agreement shall also include the Creator Agreement.

AI

Artificial Intelligence.

Business Day

Any day other than Saturday, Sunday, and any day on which banks are generally closed for business in Delhi or Noida.

Community Guidelines

Community guidelines governing the manner of conduct of Users and Creators on the Platform, as amended from time to time and published on [Mention Path].

Company

Efficacy Techlabs Private Limited, a company incorporated in India, with CIN U62099UW2026PTC249854.

Content

Any text, images, videos, audio, graphics, or other material uploaded, posted, or shared on the Platform.

Creator

Any content creator, influencer, artist, celebrity, or public figure registered on the Platform to offer services.

Creator Agreement

Separate terms governing Creator-specific obligations and rights.

CSAM

Child Sexual Abuse Material.

Designated Email ID

connect@blutter.app

GST

Goods and Services Tax as applicable in India.

Intellectual Property

Intangible assets, including patents, trademarks, copyrights, trade secrets, and other proprietary rights.

IPC/BNS

Indian Penal Code, 1860 / Bharatiya Nyaya Sanhita, 2023, as applicable.

KYC

Know Your Customer verification process.

OTP

One-Time Password.

PAN

Permanent Account Number.

Platform

The website, mobile application, and all related services, features, and functionalities titled as "Blutter App" and managed by the Company.

POCSO

Protection of Children from Sexual Offences Act, 2012.

Privacy Policy

Privacy policy governing use of the Platform and Services by Users and Creators, as amended from time to time and published on [Mention Path].

Public Holiday

• 26th January;
• 15th August;
• 2nd October; and
• Such other day as may be declared by the Government as a public holiday.

RBI

Reserve Bank of India.

Refund Policy

Refund Policy governing the process and manner of refund of charges paid by Users for use of the Platform and Services, as amended from time to time and published on [Mention Path].

Registered Email ID

The Registered Email ID for any User shall mean the email ID provided by such User in relation to their Account on the Platform.

Services

All Creator services offered on the Platform, including subscriptions, paid messaging, video calls, audio calls, and any other offerings.

TDS

Tax Deducted at Source.

Transaction

Any payment, purchase, or financial exchange conducted on the Platform.

User

Any individual who accesses or uses the Platform.

The expressions used herein but not defined shall carry the meanings accorded to them under the relevant Platform Policies.